Refund policy

Refund & Return Policy

Mystical Brilliance Jewelry

5710 Chesnee Highway

Chesnee, South Carolina 29323

Website: mysticalbrilliance.myshopify.com

Overview

At Mystical Brilliance Jewelry, we take pride in offering high-quality, carefully crafted pieces. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return:

The item must be unused, unworn, and in its original condition

The item must be returned in its original packaging

Proof of purchase (receipt or order confirmation) is required

Non-Returnable Items:

Custom or personalized jewelry

Clearance or final sale items

Gift cards

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days

Refunds will be issued to your original method of payment

Shipping costs are non-refundable, unless the item arrived damaged or incorrect.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of receiving your order.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (damaged or incorrect item). We recommend using a trackable shipping service, as we cannot guarantee receipt of your return.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery with photos of the issue. We will resolve the matter promptly.

For any questions about returns or refunds, please contact us through our website at mysticalbrilliance.myshopify.com.

Thank you for shopping with Mystical Brilliance Jewelry—we appreciate your business and your trust.

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Refund policy